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Shipping & Returns



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Gadalla.com doesn’t charge for orders shipping, the shipping fees payed upon checkout are courier's charges. Instead, we are in constant negotiation with couriers to get the lowest shipping cost possible while maintaining the quality of order delivery. In Gadalla.com we push online shopping to make it as similar as possible to shopping in regular physical supermarket.

  • Domestic shipping (Inside UAE)

SkyCom currently handles domestic orders (inside UAE). Enjoy a rate of 15 AED per order regardless the order volume or weight. If you used Cash On Delivery (COD) as payment, SkyCom will collect order payment from you. You can always check the status of your shipment by tracking “shipment number” on www.skycomex.com/tracking.asp


  • International shipping (outside UAE)

FedEx handles international orders (outside UAE). We ship to all countries where-ever FedEx can reach. The shipping charges are calculated during the checkout process. FedEx doesn’t offer Cash On Delivery services, that is why they handles international shipping only.You can always check the status of your shipment by tracking “shipment number” on www.fedex.com/Tracking.


If you have any shipping inquiry/complaint, kindly email it to shipping@gadalla.com. We hope we made shopping on our website a new experience for you.



Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund, if you are in one of the following cases:

  • The item is damaged or malfunctioning upon receival.
  • The item is malfunctioning and still under gadalla.com warranty.
  • The item specifications are different than what been advertised in the product description.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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